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Small win: dashboards caught a churn risk early

jack_pratt_5e6a0

Posting this for new onboarding cohorts. We care most about CSAT and I'm not sure response routing is the lever. Talk me out of it?

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owen_calvi_d381b

Spent a week on this. The fix was tying NPS surveys to the account owner field.

marcus_holt_f8074

Have you tried routing it through Microsoft Teams? Fixed the renewal rate gap for us.

yuki_trin_544c0

Following. We're about to do the same thing for our SMB tier.

hana_boyd_9c6ff

+1. The HubSpot step is where ours kept breaking.

dana_boyd_ebc70

Worth checking your CES window. Ours was skewed until we narrowed it.

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