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Stopping response rate from sliding after we added a second product line?

gus_nair_9d3bc

Posting this for new onboarding cohorts. We care most about the health score and I'm not sure NPS surveys is the lever. Talk me out of it?

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Response Rate

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zoe_rourke_05bd7

Curious what cadence you landed on. We over-asked and the health score tanked.

hana_marsh_f00f3

+1. The Segment step is where ours kept breaking.

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