We're working through journey mapping and we scaled past 5,000 accounts. Curious how others have handled it, especially around CES. Any rules of thumb?
Honestly dashboards didn't move renewal rate for us. Intercom did more.
We measure the health score weekly now and it's made journey mapping decisions much easier.
Spent a week on this. The fix was tying segments to the account owner field.
Same setup here. In our case it came down to journey alerts being too broad.
