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How do you handle NPS surveys when volume tripled after launch?

ned_hale_8b010

We measured CSAT before and after turning on auto-theming. The result surprised us. Anyone seen the same?

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cole_webb_3c7a7

We measure churn weekly now and it's made NPS surveys decisions much easier.

liam_rourke_65d58

We measure the health score weekly now and it's made session replay decisions much easier.

sofia_hale_f80ec

Have you tried routing it through Zapier? Fixed the CSAT gap for us.

paul_hale_e223d

Honestly session replay didn't move renewal rate for us. Snowflake did more.

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