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Marketo sync dropping CSAT — anyone seen this?

diego_rourke_8ec07

We measured CES before and after turning on dashboards. The result surprised us. Anyone seen the same?

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esme_nair_44558

Worth checking your the health score window. Ours was skewed until we narrowed it.

lena_vance_50900

Following. We're about to do the same thing for trial users.

hana_mehta_968c1

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

dana_quinn_82e86

We measure NPS weekly now and it's made CSAT surveys decisions much easier.

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