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Best way to set up journey mapping for new onboarding cohorts?

aisha_pace_74635

Quick one. Since we rolled it out to the support team, our CSAT has been all over the place. Is that a journey mapping config issue or are we reading it wrong?

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Onboarding

Journey Mapping

Comments

tom_rourke_8b27b

Honestly segments didn't move the health score for us. Segment did more.

paul_frei_04d12

Same setup here. In our case it came down to dashboards being too broad.

wade_soto_de456

Curious what cadence you landed on. We over-asked and the health score tanked.

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