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How do you handle journey alerts when we switched CRMs last month?

tara_trin_a9d19

Posting this for self-serve users. We care most about time-to-resolution and I'm not sure the in-app survey is the lever. Talk me out of it?

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Journey Mapping

CRM Migration

Comments

tara_ng_1da91

Spent a week on this. The fix was tying response routing to the account owner field.

aisha_pace_02afc

Worth checking your CSAT window. Ours was skewed until we narrowed it.

maya_quinn_487dd

Honestly auto-theming didn't move time-to-resolution for us. Marketo did more.

sofia_akoto_b82e2

Honestly segments didn't move the health score for us. Slack did more.

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