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Stopping renewal rate from sliding after we rolled it out to the support team?

wade_soto_283f1

Posting this for new onboarding cohorts. We care most about renewal rate and I'm not sure the in-app survey is the lever. Talk me out of it?

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Comments

tara_pratt_86c60

Same setup here. In our case it came down to CSAT surveys being too broad.

cole_quinn_11cdd

+1. The Jira step is where ours kept breaking.

tom_hale_abc06

We measure NPS weekly now and it's made journey alerts decisions much easier.

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