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Is there a way to break out the health score by enterprise accounts?

aisha_ng_6e3e4

Quick one. Since we added a second product line, our the health score has been all over the place. Is that a session replay config issue or are we reading it wrong?

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Comments

omar_webb_aa18d

Following. We're about to do the same thing for self-serve users.

elena_vance_c468b

Spent a week on this. The fix was tying segments to the account owner field.

kiran_vance_610fc

We measure the health score weekly now and it's made CES tracking decisions much easier.

owen_calvi_d381b

Curious what cadence you landed on. We over-asked and renewal rate tanked.

theo_ng_0ec00

Honestly journey alerts didn't move NPS for us. Segment did more.