We're working through CSAT surveys and we rolled it out to the support team. Curious how others have handled it, especially around CSAT. Any rules of thumb?
Have you tried routing it through Marketo? Fixed the response rate gap for us.
Curious what cadence you landed on. We over-asked and churn tanked.
We hit this too. Scoping auto-theming to enterprise accounts first made it manageable.
