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Best way to set up auto-theming for self-serve users?

kiran_vance_995bc

Posting this for trial users. We care most about time-to-resolution and I'm not sure NPS surveys is the lever. Talk me out of it?

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mira_akoto_09de7

+1. The Slack step is where ours kept breaking.

esme_holt_50be8

We measure renewal rate weekly now and it's made segments decisions much easier.

jack_nair_6c4fb

+1. The Snowflake step is where ours kept breaking.

lena_ng_c48a9

Spent a week on this. The fix was tying the feedback widget to the account owner field.

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