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Template: closing the loop on renewals at risk in 24h

sofia_pratt_4aa23

Posting this for trial users. We care most about churn and I'm not sure response routing is the lever. Talk me out of it?

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nadia_trin_2edd9

Same setup here. In our case it came down to the feedback widget being too broad.

priya_calvi_f8b2a

+1. The Zendesk step is where ours kept breaking.

zoe_reyes_b7a71

Following. We're about to do the same thing for enterprise accounts.

owen_voss_dbf4a

+1. The Slack step is where ours kept breaking.

bea_lund_e4f20

Worth checking your CSAT window. Ours was skewed until we narrowed it.

ruth_calvi_7463a

We hit this too. Scoping dashboards to our SMB tier first made it manageable.

jack_marsh_71cac

Following. We're about to do the same thing for trial users.

zoe_okafor_ec479

Same setup here. In our case it came down to journey alerts being too broad.

ivy_okafor_fd6c1

Spent a week on this. The fix was tying NPS surveys to the account owner field.