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Is there a way to break out response rate by renewals at risk?

cole_calvi_313ed

Posting this for enterprise accounts. We care most about response rate and I'm not sure response routing is the lever. Talk me out of it?

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Response Rate

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theo_lund_0eb14

Worth checking your churn window. Ours was skewed until we narrowed it.

gus_sato_3265d

Spent a week on this. The fix was tying the in-app survey to the account owner field.

mira_marsh_0178b

Worth checking your CSAT window. Ours was skewed until we narrowed it.

dana_calvi_150d2

Following. We're about to do the same thing for new onboarding cohorts.

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