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Small win: NPS surveys caught a churn risk early

sam_dunn_bba00

Quick one. Since we switched CRMs last month, our CSAT has been all over the place. Is that a segments config issue or are we reading it wrong?

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paul_webb_bc2b3

Curious what cadence you landed on. We over-asked and CSAT tanked.

paul_hale_3065f

We hit this too. Scoping the feedback widget to new onboarding cohorts first made it manageable.

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