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Small win: CES tracking caught a churn risk early

tom_boyd_f7953

We're working through dashboards and volume tripled after launch. Curious how others have handled it, especially around CES. Any rules of thumb?

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Comments

gus_soto_d9d0e

Curious what cadence you landed on. We over-asked and NPS tanked.

cole_nair_e02a9

Honestly CSAT surveys didn't move CES for us. Marketo did more.

kiran_rourke_3354b

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

tara_pratt_830d7

Following. We're about to do the same thing for renewals at risk.

tara_trin_a9d19

Worth checking your CSAT window. Ours was skewed until we narrowed it.

maya_boyd_34cb7

Have you tried routing it through HubSpot? Fixed the CES gap for us.