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Moved the health score with CSAT surveys — here's our setup

cole_ng_9eb77

We measured CSAT before and after turning on dashboards. The result surprised us. Anyone seen the same?

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omar_pratt_3f9d9

Have you tried routing it through Intercom? Fixed the churn gap for us.

sofia_calvi_842ca

We hit this too. Scoping segments to new onboarding cohorts first made it manageable.

felix_soto_95471

+1. The Intercom step is where ours kept breaking.

theo_boyd_9c9e7

+1. The Salesforce step is where ours kept breaking.

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