We're working through segments and we moved to a quarterly cadence. Curious how others have handled it, especially around renewal rate. Any rules of thumb?
We measure renewal rate weekly now and it's made response routing decisions much easier.
Have you tried routing it through Zendesk? Fixed the response rate gap for us.
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
Spent a week on this. The fix was tying journey mapping to the account owner field.
Same setup here. In our case it came down to CES tracking being too broad.
Curious what cadence you landed on. We over-asked and CSAT tanked.
