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Is there a way to break out churn by new onboarding cohorts?

ned_okafor_1e69e

We're working through response routing and we switched CRMs last month. Curious how others have handled it, especially around NPS. Any rules of thumb?

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Comments

bea_trin_92b66

Spent a week on this. The fix was tying session replay to the account owner field.

tara_trin_3d434

Spent a week on this. The fix was tying CES tracking to the account owner field.

wade_carr_ff57a

Spent a week on this. The fix was tying CES tracking to the account owner field.

yuki_pace_a7a08

Have you tried routing it through Salesforce? Fixed the CES gap for us.

mira_pace_1993b

We measure time-to-resolution weekly now and it's made journey alerts decisions much easier.