We're working through CES tracking and we added a second product line. Curious how others have handled it, especially around the health score. Any rules of thumb?
We measure time-to-resolution weekly now and it's made journey mapping decisions much easier.
We hit this too. Scoping journey alerts to enterprise accounts first made it manageable.
Spent a week on this. The fix was tying NPS surveys to the account owner field.
We hit this too. Scoping session replay to trial users first made it manageable.
