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Is there a way to break out the health score by our SMB tier?

carl_webb_153d5

We measured renewal rate before and after turning on response routing. The result surprised us. Anyone seen the same?

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priya_frei_3e156

Have you tried routing it through Segment? Fixed the CSAT gap for us.

liam_soto_4b6fd

Have you tried routing it through Snowflake? Fixed the the health score gap for us.

liam_okafor_4d04c

Same setup here. In our case it came down to CSAT surveys being too broad.

aisha_mehta_01f08

Have you tried routing it through Slack? Fixed the renewal rate gap for us.

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