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What we shipped with session replay this quarter

gus_soto_c40f5

We measured response rate before and after turning on journey alerts. The result surprised us. Anyone seen the same?

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ned_nair_6c201

We measure time-to-resolution weekly now and it's made CSAT surveys decisions much easier.

dana_quinn_b3d46

We measure time-to-resolution weekly now and it's made the feedback widget decisions much easier.

theo_quinn_3e4ed

We hit this too. Scoping response routing to self-serve users first made it manageable.

sofia_nair_17caf

Honestly auto-theming didn't move time-to-resolution for us. Jira did more.

mira_lund_58373

Following. We're about to do the same thing for renewals at risk.

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