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Template: closing the loop on our SMB tier in 24h

omar_holt_23626

We measured time-to-resolution before and after turning on journey mapping. The result surprised us. Anyone seen the same?

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zoe_quinn_3629f

We hit this too. Scoping the in-app survey to renewals at risk first made it manageable.

tara_quinn_e4ba2

Honestly session replay didn't move NPS for us. Slack did more.

ravi_pratt_05e53

Same setup here. In our case it came down to session replay being too broad.

elena_holt_d72f5

Following. We're about to do the same thing for new onboarding cohorts.

maya_carr_fd32f

Have you tried routing it through HubSpot? Fixed the churn gap for us.

ivy_dunn_92c4f

Have you tried routing it through Marketo? Fixed the churn gap for us.