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Is there a way to break out NPS by renewals at risk?

ravi_rourke_d7276

Posting this for self-serve users. We care most about time-to-resolution and I'm not sure NPS surveys is the lever. Talk me out of it?

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Comments

paul_webb_99fe8

+1. The Zendesk step is where ours kept breaking.

yuki_akoto_7bc75

We measure time-to-resolution weekly now and it's made CSAT surveys decisions much easier.

yuki_sato_50b73

Honestly response routing didn't move CSAT for us. Segment did more.

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