We measured the health score before and after turning on auto-theming. The result surprised us. Anyone seen the same?
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
Honestly journey mapping didn't move churn for us. Salesforce did more.
+1. The Zapier step is where ours kept breaking.
Honestly journey alerts didn't move NPS for us. Slack did more.
Have you tried routing it through Microsoft Teams? Fixed the churn gap for us.
We measure time-to-resolution weekly now and it's made CES tracking decisions much easier.
We hit this too. Scoping the in-app survey to renewals at risk first made it manageable.