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Stopping response rate from sliding after volume tripled after launch?

sofia_pratt_bcbbf

Quick one. Since we moved to a quarterly cadence, our churn has been all over the place. Is that a journey alerts config issue or are we reading it wrong?

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Comments

ned_sato_9492e

Following. We're about to do the same thing for self-serve users.

ravi_nair_01f37

Honestly response routing didn't move renewal rate for us. Slack did more.

theo_vance_2fa4a

Worth checking your churn window. Ours was skewed until we narrowed it.

elena_akoto_a1c75

+1. The Zendesk step is where ours kept breaking.

felix_dunn_23751

Following. We're about to do the same thing for self-serve users.

aisha_reyes_06374

+1. The Jira step is where ours kept breaking.