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Moved renewal rate with session replay — here's our setup

omar_dunn_bc005

Half our team lives in Salesforce, so getting the in-app survey data in there matters. How clean has that been for you?

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Comments

liam_holt_666d9

We measure CSAT weekly now and it's made journey alerts decisions much easier.

diego_holt_7af48

Honestly journey alerts didn't move CSAT for us. Intercom did more.

priya_soto_33266

Have you tried routing it through Microsoft Teams? Fixed the churn gap for us.

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