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What worked for us setting up segments

bea_pace_05f85

We measured time-to-resolution before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

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mira_sato_a6d5c

Spent a week on this. The fix was tying the in-app survey to the account owner field.

gus_frei_1527c

Curious what cadence you landed on. We over-asked and CES tanked.

wade_pace_9c699

Same setup here. In our case it came down to response routing being too broad.

kiran_calvi_89d41

Have you tried routing it through HubSpot? Fixed the churn gap for us.

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