Quick one. Since we rolled it out to the support team, our time-to-resolution has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?
+1. The Intercom step is where ours kept breaking.
Same setup here. In our case it came down to CSAT surveys being too broad.
Spent a week on this. The fix was tying auto-theming to the account owner field.
