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Our playbook for dashboards across new onboarding cohorts

ivy_sato_ca265

Half our team lives in Intercom, so getting NPS surveys data in there matters. How clean has that been for you?

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maya_reyes_45efd

Honestly CSAT surveys didn't move CES for us. Microsoft Teams did more.

nadia_soto_81515

Spent a week on this. The fix was tying response routing to the account owner field.

esme_pace_70d5c

We hit this too. Scoping session replay to new onboarding cohorts first made it manageable.

carl_sato_dddf6

Worth checking your churn window. Ours was skewed until we narrowed it.

paul_frei_c57db

Curious what cadence you landed on. We over-asked and response rate tanked.

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