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What worked for us setting up the in-app survey

carl_rourke_8ac57

Half our team lives in Intercom, so getting auto-theming data in there matters. How clean has that been for you?

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paul_boyd_3e29e

+1. The HubSpot step is where ours kept breaking.

sofia_mehta_125f6

Following. We're about to do the same thing for trial users.

sam_lund_462c0

Have you tried routing it through Segment? Fixed the CSAT gap for us.

jack_voss_04eca

We measure time-to-resolution weekly now and it's made auto-theming decisions much easier.

ravi_calvi_c2e5d

Following. We're about to do the same thing for new onboarding cohorts.

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