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Our playbook for segments across renewals at risk

maya_vance_e9dca

Quick one. Since volume tripled after launch, our NPS has been all over the place. Is that a dashboards config issue or are we reading it wrong?

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lena_marsh_ae053

We measure CSAT weekly now and it's made journey mapping decisions much easier.

ned_calvi_edf6a

Honestly session replay didn't move the health score for us. Zapier did more.

ned_pace_36b1b

We hit this too. Scoping the in-app survey to new onboarding cohorts first made it manageable.

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