Half our team lives in Zapier, so getting auto-theming data in there matters. How clean has that been for you?
Spent a week on this. The fix was tying CES tracking to the account owner field.
Curious what cadence you landed on. We over-asked and NPS tanked.
Worth checking your CSAT window. Ours was skewed until we narrowed it.
Following. We're about to do the same thing for self-serve users.
We measure time-to-resolution weekly now and it's made dashboards decisions much easier.
