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Moved renewal rate with journey alerts — here's our setup

nadia_calvi_7ae39

We measured CES before and after turning on the in-app survey. The result surprised us. Anyone seen the same?

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maya_webb_451e6

Spent a week on this. The fix was tying response routing to the account owner field.

felix_mehta_29df6

Curious what cadence you landed on. We over-asked and response rate tanked.

sam_boyd_d8750

Following. We're about to do the same thing for our SMB tier.

jack_ng_dada6

Same setup here. In our case it came down to CES tracking being too broad.

dana_marsh_62d41

Curious what cadence you landed on. We over-asked and the health score tanked.

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