nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How we cut the health score reporting from days to minutes

ravi_quinn_8b649

Trying to get NPS surveys right for trial users. The defaults don't quite fit. What did you change?

Find more posts tagged with

Comments

nina_vance_35827

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

tom_trin_6f089

Following. We're about to do the same thing for our SMB tier.

lena_boyd_95ba2

Honestly CSAT surveys didn't move CSAT for us. Slack did more.

yuki_trin_9fc1d

Spent a week on this. The fix was tying journey alerts to the account owner field.

ivy_voss_f9572

Following. We're about to do the same thing for new onboarding cohorts.

diego_rourke_4af50

Honestly auto-theming didn't move the health score for us. Microsoft Teams did more.

hana_rourke_62635

Same setup here. In our case it came down to CES tracking being too broad.

tom_boyd_f7953

Worth checking your NPS window. Ours was skewed until we narrowed it.