nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Roles and permissions for self-serve users on the response routing?

bea_ng_3b7c0

Posting this for self-serve users. We care most about time-to-resolution and I'm not sure journey alerts is the lever. Talk me out of it?

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Comments

owen_marsh_e3b2c

Honestly CES tracking didn't move CSAT for us. Zapier did more.

cole_marsh_3144b

Have you tried routing it through Intercom? Fixed the time-to-resolution gap for us.

owen_carr_d126d

+1. The Jira step is where ours kept breaking.

nadia_akoto_7a54a

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

nina_dunn_86822

Have you tried routing it through HubSpot? Fixed the the health score gap for us.

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