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Reusable the in-app survey setup we share with new CSMs

maya_lund_a4e38

Posting this for new onboarding cohorts. We care most about NPS and I'm not sure session replay is the lever. Talk me out of it?

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Comments

paul_reyes_ad156

Have you tried routing it through Microsoft Teams? Fixed the renewal rate gap for us.

aisha_rourke_394c8

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

ravi_sato_a167a

Curious what cadence you landed on. We over-asked and renewal rate tanked.

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