Trying to get the in-app survey right for trial users. The defaults don't quite fit. What did you change?
Honestly the feedback widget didn't move NPS for us. HubSpot did more.
Honestly journey mapping didn't move the health score for us. HubSpot did more.
Curious what cadence you landed on. We over-asked and the health score tanked.
Worth checking your response rate window. Ours was skewed until we narrowed it.