We're working through NPS surveys and we scaled past 5,000 accounts. Curious how others have handled it, especially around renewal rate. Any rules of thumb?
Worth checking your the health score window. Ours was skewed until we narrowed it.
Following. We're about to do the same thing for self-serve users.
Have you tried routing it through Marketo? Fixed the renewal rate gap for us.
Honestly NPS surveys didn't move renewal rate for us. Jira did more.
