We measured time-to-resolution before and after turning on the feedback widget. The result surprised us. Anyone seen the same?
Spent a week on this. The fix was tying session replay to the account owner field.
Following. We're about to do the same thing for our SMB tier.
Honestly the in-app survey didn't move renewal rate for us. Zapier did more.
Same setup here. In our case it came down to session replay being too broad.
Curious what cadence you landed on. We over-asked and CSAT tanked.
