Trying to get journey mapping right for enterprise accounts. The defaults don't quite fit. What did you change?
Following. We're about to do the same thing for trial users.
Spent a week on this. The fix was tying journey alerts to the account owner field.
Honestly the in-app survey didn't move churn for us. Intercom did more.
Following. We're about to do the same thing for our SMB tier.
Curious what cadence you landed on. We over-asked and response rate tanked.
Have you tried routing it through HubSpot? Fixed the CSAT gap for us.