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Rate limits when backfilling NPS surveys via the API?

aisha_lund_026da

We measured CSAT before and after turning on CES tracking. The result surprised us. Anyone seen the same?

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ned_okafor_eacbb

Same setup here. In our case it came down to journey mapping being too broad.

tom_marsh_c8041

Have you tried routing it through Snowflake? Fixed the CSAT gap for us.

theo_okafor_0ea22

+1. The Zendesk step is where ours kept breaking.

ivy_mehta_90049

We measure CSAT weekly now and it's made NPS surveys decisions much easier.

cole_holt_8c8ad

Have you tried routing it through HubSpot? Fixed the CES gap for us.

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