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Stopping churn from sliding after we added a second product line?

sofia_marsh_a4abd

Posting this for enterprise accounts. We care most about renewal rate and I'm not sure journey mapping is the lever. Talk me out of it?

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priya_frei_a0fe0

We hit this too. Scoping session replay to trial users first made it manageable.

nadia_rourke_8cd68

Curious what cadence you landed on. We over-asked and NPS tanked.

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