We're working through CES tracking and we switched CRMs last month. Curious how others have handled it, especially around renewal rate. Any rules of thumb?
Worth checking your response rate window. Ours was skewed until we narrowed it.
Spent a week on this. The fix was tying journey mapping to the account owner field.
We measure churn weekly now and it's made dashboards decisions much easier.
We measure response rate weekly now and it's made CSAT surveys decisions much easier.
