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How do you handle CSAT surveys when we scaled past 5,000 accounts?

yuki_rourke_da848

We measured NPS before and after turning on the feedback widget. The result surprised us. Anyone seen the same?

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mira_lund_0c507

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

bea_webb_6aa72

Spent a week on this. The fix was tying CES tracking to the account owner field.

owen_calvi_d381b

We measure NPS weekly now and it's made the feedback widget decisions much easier.

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