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response routing behaving oddly since we rolled it out to the support team — ideas?

marcus_marsh_5f6a2

We measured renewal rate before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

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Response Routing

Comments

tara_carr_2c318

We hit this too. Scoping journey mapping to renewals at risk first made it manageable.

omar_reyes_951c7

Same setup here. In our case it came down to session replay being too broad.

gus_ng_f5406

Worth checking your CSAT window. Ours was skewed until we narrowed it.

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