We measured churn before and after turning on the in-app survey. The result surprised us. Anyone seen the same?
We measure CSAT weekly now and it's made CSAT surveys decisions much easier.
Have you tried routing it through Microsoft Teams? Fixed the CES gap for us.
Following. We're about to do the same thing for trial users.
We hit this too. Scoping segments to new onboarding cohorts first made it manageable.