nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Small win: journey mapping caught a churn risk early

nadia_ng_8880d

Posting this for self-serve users. We care most about CSAT and I'm not sure response routing is the lever. Talk me out of it?

Find more posts tagged with

Comments

ned_nair_94153

Curious what cadence you landed on. We over-asked and churn tanked.

esme_holt_1d1c6

+1. The Marketo step is where ours kept breaking.

ivy_boyd_2c28c

Honestly dashboards didn't move churn for us. Microsoft Teams did more.

theo_frei_a952a

We hit this too. Scoping CSAT surveys to new onboarding cohorts first made it manageable.

Quick Links

All Categories
Recent Posts
Activity
Unanswered
Groups
Help
Best Of