We're working through auto-theming and we scaled past 5,000 accounts. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?
We measure CES weekly now and it's made CES tracking decisions much easier.
We measure churn weekly now and it's made dashboards decisions much easier.
We hit this too. Scoping CES tracking to self-serve users first made it manageable.
Same setup here. In our case it came down to CSAT surveys being too broad.
Following. We're about to do the same thing for trial users.
Spent a week on this. The fix was tying segments to the account owner field.
