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Zendesk vs Zendesk for pushing auto-theming data?

owen_holt_c527f

We're working through journey mapping and we scaled past 5,000 accounts. Curious how others have handled it, especially around response rate. Any rules of thumb?

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nadia_hale_13f78

Have you tried routing it through Zendesk? Fixed the the health score gap for us.

kiran_holt_a90a3

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

wade_frei_4a47e

Have you tried routing it through Slack? Fixed the CSAT gap for us.

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