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Stopping NPS from sliding after we scaled past 5,000 accounts?

sofia_okafor_3bec1

Quick one. Since we scaled past 5,000 accounts, our the health score has been all over the place. Is that a session replay config issue or are we reading it wrong?

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Comments

paul_boyd_d3e37

Worth checking your response rate window. Ours was skewed until we narrowed it.

gus_akoto_ccb96

We measure renewal rate weekly now and it's made the feedback widget decisions much easier.

tom_trin_43cb9

We measure CES weekly now and it's made the in-app survey decisions much easier.

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